There are certain things at which I excel. Meeting deadlines, being organized, and sending cards are just a few. And there are things at which I stink. I like to think of the stinky ones as things I just haven’t practiced enough yet. Mostly because they are boring and I don’t like them. (The truth is the reason I probably don’t like them is because I stink at them.) It’s a vicious cycle really. One of those things that I dislike doing is maintenance. Calling repair people, fixing things, etc. So imagine how happy I’ve been the last couple of weeks fixing up my beach house so we can rent it out to pay the bills. (Oh and the nasty letter I got from my VA HOA saying I need to repair my steps.) Oh joy, oh joy, oh joy.

Today I had a fan-dang-tastic conversation with a woman from the company that is providing our house with wireless Internet access. Not only had we already been through the exercise of setting up the account a week ago but English was not her native tongue. That didn’t bother me so much. Some people get pretty upset asking customer service reps to repeat themselves every other sentence, but that was the least of my annoyance with this call. I won’t go into details—let’s just say that some things never change.

Customer service should be King, but alas it’s not. What do you do when you are treated poorly by a company? With the possible exception of the post office—that evil government organization that doesn’t seem to have to answer to anyone for some reason—we could make a conscience effort to take our business elsewhere. Laziness sometimes intervenes in those plans but I can be stubborn, so all you companies out there who are getting my business—take note! Not that it would matter. They would probably just get a bail-out package and take a vacation to the Caribbean. In any case, wish me luck—I’ve got to order and install a dishwasher tomorrow. (The one that was supposed to be here a week ago.)

I know this is supposed to be a fun blog, so I apologize for the rant. There is one more thing I need some help clarifying though. Why is it that when I order McNuggets at McDonalds they always give me four, six, or ten orders of those $1 boxes? When I ask for six McNuggets, I don’t mean six orders of the four McNugget packages. I honestly don’t get why it’s so hard to understand that.

Now it’s your turn. What’s your favorite customer service story?


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